How well do you feel we understand your business and the pressures you are under right now?
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When you think about the people you deal with at LOD, how easy is it to get hold of the right person at the right time?
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If a peer at another firm asked you what it is like to work with us, how likely are you to recommend us, and what would you say?
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How would you rate the quality of the work the lawyers we have placed with you have delivered over the last quarter?
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When something has not gone to plan, how well have we handled it — speed of response, ownership, what we did to put it right?
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How well does the way we work fit alongside the rest of your team — culturally, operationally, on the small things as well as the big ones?
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If you could change one thing about the way we work with you, what would it be and why?
Is there a moment in the last six months where we got something materially right? What was it, and what made the difference?
Is there a moment where we got something materially wrong? What happened, and what would good have looked like?
As you look at the next 12 months in your function, where do you see the biggest pressures landing — and where, honestly, do you think we could help?
Is there anyone else inside your organisation we should be speaking to, and would you be open to making that introduction?
A reminder for the consultant
The most useful answers usually come after the second silence. Ask the question, then wait. Do not fill the gap.